Hesta Soft Touch Patterned Rug-Grey-Large

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In the unlikely event you should want to return an item to us we are pleased to offer all customers a 28 Day No Quibble Returns Policy. This means you can return items that you've purchased from us for any reason as long as you notify us within 28 days of receiving the item(s)*. Just contact us and we can arrange for large or heavy items to be collected from your door or for smaller items to be posted back to us. Once we have received your returned items you'll receive a prompt refund less delivery charge to the card or PayPal account you used for payment.

Unwanted items

If you have changed your mind and want to return all or part of your order please contact us within 28 days of receiving your order. We will get in touch to arrange collection or return of the item(s) you do not want to keep.

If you are returning your order we will refund the cost of your item(s). However, we will deduct from your refund the cost of collecting the item(s) and any delivery charge you originally paid .This cost will be advised when you notify us of your return. Please be aware that postage charges incurred by returning your item(s) to us will not be refunded. We will issue your refund within 5 days once your returned items have been received. To help ensure a swift refund please ensure a copy of your order is attached or enclosed with your item.

Items must be returned unused and in a saleable condition, and packaged in their original packaging . Please take reasonable care of the goods. For further information please read our Terms and Conditions, This does not affect your legal rights.

Delivery discrepancies

Any delivery discrepancies must be reported as soon as is reasonably possible, preferably within 7 days of dispatch. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Damaged or faulty items

If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re- delivery of a replacement. If you discover after delivery that any items have missing parts or are damaged or faulty, please report this to us within 48hrs of receipt.

We will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or PayPal account), including any delivery charges you paid if your whole order is being refunded. To ensure a swift refund please enclose a copy of your order or attach it to your item.

We ask that you do not use the damaged items and that you re-package them in their original packaging wherever possible prior to collection if applicable.